Terms of Service
Last updated: November 2, 2026
A little clarity to go with a little joy. These terms explain shopping with Water Lily and using our website.
1. Who we are
Water Lily is operated by Vulcan Lifestyle Group LLC, doing business as Water Lily. In these terms, “Water Lily,” “we,” “us,” and “our” refer to that business. These terms apply to waterlilysoap.com and purchases made through the website.
By placing an order, you agree to these terms and the Shipping & Returns policy presented with your purchase. Please read them before ordering and keep a copy for your records.
2. Shopping with Water Lily
You must be at least 18 and have the legal capacity to enter into a purchase agreement to place an order. An adult must place orders on behalf of a child. You must be authorized to use the payment method you provide.
Please provide accurate, complete contact, billing, and shipping information. If you create an account, keep your login details secure and let us know if you suspect unauthorized use.
3. Our products and product information
Our catalog may include soaps, accessories, and other products described in individual listings. Products may be handmade by Lily or selected from other suppliers. Please refer to the individual product page for the item’s description and, where applicable, its maker, ingredients or materials, dimensions, intended use, and care instructions. Available products and collections may change over time.
Handmade products may vary slightly in color, shape, surface detail, or appearance between batches. Screen settings can also affect how colors appear. These variations do not excuse sending an incorrect, damaged, or defective item.
Please review the product information before purchasing and follow any instructions, warnings, or care guidance provided with the item. Use each product only for its intended purpose. For soap products: soap is for external use only and should not be eaten. Supervise young children when using shaped soaps. Stop using a product if irritation occurs. Our soaps are not offered to diagnose, treat, cure, or prevent a medical condition.
4. Prices, payments, and availability
Prices are shown in U.S. dollars. Applicable taxes and shipping charges are displayed at checkout before you complete your purchase. Payment must be successfully received before an order is fulfilled.
Products are subject to availability. Prices and offerings may change for future orders; changes do not automatically alter an order already placed.
We may decline or cancel an order for a legitimate reason, such as unavailable stock, a material listing or pricing error, suspected fraud, an unsupported shipping address, or a legal restriction. If an error affects your order, we will contact you rather than charge a higher price without your agreement. If we cancel a paid order, we will notify you and promptly refund the amount paid for the canceled items and any applicable tax or shipping charges. If the entire order is canceled, we will refund the full amount paid.
5. Shipping, returns, and order questions
Our Shipping & Returns policy forms part of these terms and explains preparation times, delivery, shipping charges, returns, heat-related changes, and help with order problems. Please review it before ordering.
We do not accept physical returns or offer routine exchanges for a change of preference. This does not remove any right to a refund, replacement, or other remedy available under applicable law.
If we cannot ship within the promised timeframe, we will notify you and provide the delay or cancellation options required by law. We do not treat a carrier delay or a no-return policy as removing your legal rights.
If you need to change or cancel an order, email info@waterlilysoap.com as soon as possible. We will help where possible before shipment; changes or cancellations cannot be guaranteed once fulfillment is underway. This does not restrict any cancellation right provided by law.
6. Respectful and lawful website use
Please use the website lawfully. Do not impersonate another person, submit fraudulent orders, introduce harmful code, attempt unauthorized access, interfere with the website, or misuse another person’s information.
We may restrict website or account access when reasonably necessary to address misuse or protect security. Restricting access does not remove our obligations relating to orders already paid for or your applicable consumer rights.
7. Water Lily’s creative work
Our original website text, product photography, logo, mascot artwork, and other original materials belong to Vulcan Lifestyle Group LLC or their respective owners and are protected by applicable intellectual-property laws.
You may browse the site and share links for personal, noncommercial purposes. Please obtain permission before reproducing our materials for commercial use. Nothing here limits uses permitted by law.
8. Messages, photos, and feedback
We welcome questions and feedback. When you send an order message or damage photo, we may use it to respond, investigate, and resolve your request. Sending it does not give us unrestricted permission to publish it.
We will ask for permission before using your private message or photo in marketing. If you submit a review through a public review feature, it may be displayed as explained when you submit it. Please share only content you have the right to provide and avoid including another person’s private information.
9. Privacy and third-party services
Our Privacy Policy explains how we handle personal information. Accepting these terms is not consent to optional marketing emails or nonessential tracking.
Our website is hosted by Wix, and we use service providers for functions such as payments and shipping. Links to third-party websites may have their own terms and privacy practices. Using those providers does not remove our responsibility for our own obligations to you.
10. Website availability and your rights
We work to keep the website accurate and available, but access may occasionally be interrupted or information may need correction. Website content is general product information, not individualized medical advice.
To the extent permitted by law, we are not responsible for indirect or consequential economic losses arising from use of the website. This provision does not exclude liability for personal injury caused by a defective product, fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded.
Nothing in these terms excludes applicable product warranties, overrides an express product description or promise, or limits consumer rights or remedies that the law protects.
11. Governing law and changes to these terms
These terms are governed by Delaware law, except where mandatory consumer protections or other applicable law require otherwise. Nothing here requires you to waive a court or remedy available under applicable law.
We may update these terms for future use of the website and future purchases. We will post the revised version with an updated date and identify material changes on this page. The terms presented when you placed your order will apply to that order unless you agree otherwise or the law requires a change.
If part of these terms is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision does not waive our ability to enforce it later.
12. Questions? We’re here to help.
For questions about these terms or your order, contact Vulcan Lifestyle Group LLC, doing business as Water Lily, at info@waterlilysoap.com.
Thank you for supporting Lily and the little moments of happiness she shares through Water Lily.